Northbank · Financial services · London & Frankfurt · 2025
Before
Two head offices quietly competing. 41% of staff said they didn't know who led them.
After
One operating rhythm, one story, and a leadership layer that repeats it without a script.
Integration had been running for four months as a spreadsheet. Nobody had asked what either company was proud of. We started there — 60 conversations across both sides before a single slide.
The cultures weren't in conflict. Their decision rights were. Two answers to every question meant no answer at all.
A decision map, a 90-day leadership rhythm, and a story told by 140 managers in their own words rather than by a campaign.
By month nine the two names had stopped being used internally. That was the metric that mattered.
“They argued with us in week one. That's why we kept them for a year.”
The tools we built here are in the shop. You don't need us to use them.
Next
A £14m platform that clinicians finally use