Before
Adoption stuck at 22% eight months after go-live. Workarounds everywhere.
After
84% daily active use and a clinician network that owns the training.
Everyone blamed the software. The software was fine. The rollout had been designed for a hospital that doesn't exist.
Night shift had never been trained. That was 30% of the workforce and 100% of the noise.
Ward-level champions, 6-minute training built around real shifts, and a feedback loop that visibly changed the product.
Adoption crossed 80% in eleven weeks. The champions network is still running without us.
“The first honest read on the rollout we'd had.”
The tools we built here are in the shop. You don't need us to use them.
Next
Comms director gone. Results day in six weeks.